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Automations and AI tools we have designed and shipped, with what each one does and the tools it connects.
We created a website bot connected to Zendesk, routes installation date requests to the right scheduler and gives every client a ticket number.
How Zendesk triggers that sort every ticket to the right team on arrival cut ticket assignment time by 20% and freed agents to focus on customers.
How AI turned support tickets into a live view of every GPS installation: status, location, units, products, company, dates and agent in charge.
How a Google Apps Script workflow filtered 3,000+ leads accurately at a fraction of the cost of sending every lead through an AI API, and why it matters.
How a WhatsApp and Telegram bot lets agents create quotations and invoices in a few taps, registers new customers and keeps QuickBooks up to date.
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